I'm Keith Paul. My wife Debra and I are the founders of HandyPro International, LLC. We were certainly no strangers to business when we launched HandyPro in 1996. After selling our Garden City, Michigan pizzeria, Pizza Junction, Deb and I saw a new business opportunity to help protect homeowners from dishonest contractors after Deb's grandmother lost $2,000 to a kitchen remodeler who took the money but never completed the work.
We decided to establish a referral system to connect seniors and home owners with reputable contractors. We did all the background checks ourselves on electricians, plumbers, remodelers and handymen. We expanded into referrals for two-income families that needed a handyman. After helping others, we saw an obvious need for trustworthy handymen that provided quality service. So we began to hire our own handymen and provide the services ourselves.
By the year of 2000 our company, operating as HandyPro Handyman Service, began getting a lot more calls from seniors or their family members seeking help to install wheelchair ramps and stair lifts as well as grab bars, walk-in tubs and specialized plumbing and door fixtures to enable people with arthritis to turn on a faucet or open a door. Recognizing a niche market opportunity, HandyPro returned to its roots in 2008, refocusing our marketing efforts and services to the elderly and people living with disabilities.
Our success has a lot to do with what I learned while running our businesses. Here are the three most important lessons I've learned:
- Customer satisfaction is the only way for true success.
- Take care of your employees, they are the backbone of any company. Ensure your business model attracts only A+ employees. Your employees will never give better service to your customers then you give to your employees.
- Set yourself apart from the competition. You must continually set yourself apart from any other company by giving such a great experience to your customers that they say, "I'd be absolutely crazy to do business with anyone else but HandyPro!"
"The soffit is 3 feet wide around most of the house. A few pieces had fallen or were falling off and it was bulging down (sagging in the middle) in a few more places. I was looking for more than just replacing the fallen-off parts. After some discussion and investigation, Ryan, the carpenter, offered to install a furring strip for support all around the house. Ryan was just great. He was able to wash reuse much of the existing soffit. He alerted me to the anomalies that were revealed when he removed the existing soffit. He repaired vents and screened over the holes that had been sloppily left unscreened. The furring strip was not a constant height, he had to custom fit it. The plastic fence had been hit by a car. The exact pieces were not available, but Ryan did some kind of magic with plastic lumber and you can’t tell the difference. The ceiling plaster is absolutely fin."
" I am so very satisfied with the work, it was done timely and well. I plan to hire this workers again for some additional repairs in my home. One of the workers name was Daniel Carrille and he and his helper were really good and professional. Thank you Handy Pro!!!!!" - Maria R. in Crown Point, IN
"I was impressed with the work of Handy Pro, they seemed very meticulous about their work and finished the time frame as they stated up front." - Dan C.
"I appreciate technician Michael's professionalism and the flexibility of using HandyPro. I felt confident in hiring him to do work on my client's home while he was away." - Sandy
"Fantastic job great imagination." -Keith C. in Portage, IN
"Very professional and efficient" -Fred S. in Munster, IN
"Daniel is a true craftsman. His attention to detail is what sets HandyPro apart from the competition." -Thomas W. in Valparaiso, IN
"I appreciate your assistance in handling this Work Order request .... very professional in all aspects!" -Teri V Portage, IN
"Handypro is easy to work with. I trust them." -Rob E in Michigan City
"He was very nice, very helpful and cleaned up when he was done. I felt he went above and beyond what a company does in this day. He also spoke highly of his boss (Steve) and of HandyPro." -Grace W in Schererville
"I appreciate technician Michael's professionalism and the flexibility of using HandyPro. I felt confident in hiring him to do work on my client's home while he was away." - Sandy, Dune Acres
"GOOD EXPERIENCE" - George M. in Valparaiso, IN
"After a bit of a delay between the estimate and scheduling the work, everything went well. The quality of the work was up to my expectations. The tech was prompt and the job was done in reasonable time. After the completion of the work the tech cleaned up the area and left nothing for me to clean up. I was very satisfied with both the company and the tech." - Homeowner in Portage, IN
"Best serviceman I ever hired" - Richard R. in Portage, IN
"Excellent!" - Dawn J. in Merrillville, IN
"They responded quick and were able to help me with all three projects I needed done." - Tim E. in Crown Point, IN
"Michael was very polite and did a great job." - Helen V. of Valparaiso
"Quick and efficient just as I like professionals to be." - Ed L. in Portage, IN
"HandyPro did a great job cleaning the gutters and downspouts of my property." - Homeowner in Schererville, IN
"Repair was done to my liking. Joe was prompt and did a fine job." - Homeowner in Valparaiso, IN
"We decided to go with the deck work instead of the window screens. Raymond did the deck build and it is going well and the work result is extremely professional." - Carol D. in VALPARAISO, IN
"Repair of exterior trim on home.. Workman was prompt, experienced, and did a great job." - James S. in Hobart, IN
"The individual, Mr. Brown, is very nice and experienced." -Brennan L. in Winfield, IN
"Everything was first class!" - Ed P. in Crown Point, IN
"Assembled patio set. 5 Stars" - Joyce C. in Hobart, IN
"Jim was prompt, courteous and a good worker. He even took our old fan away so we wouldn't have to discard it." - Neena K. in Dyer, IN
"The gentleman was out very soon the work was done around our schedule the work was perfect and the price was outstanding the other quote was a total crime over $400 more this gentleman is on the middleman side great work great price i love him and when i redo my bathrooms he's coming back !!!!!" - Gale m S. in crown-point, IN
"Prompt, Courteous, Good worker, Honest day work for good price. The men worked continuously from the time they got here to the end. The clean up was Superior." -Carol S. in Munster, IN